To Our Clients:
Letter from Ownership
At this time, we regret to inform you that we are no longer accepting new videography bookings. Due to circumstances caused by COVID-19, our videography service at all upcoming 2020 weddings has been cancelled. If you have any questions, please email royalbisonservice@gmail.com. Rest assured, even if we do not reply right away, we will be addressing your concern ASAP and we have a plan in place to give you a full 100% refund.
Since no one could have controlled these circumstances, we are offering full refunds to anyone whose videography service has been impacted, including editing delays. Due to a higher amount of cancellations, postponements, and refund requests, we are issuing all refunds in batches and it may be delayed more than you anticipated. However, we expect that all refunds will be issued before October 31, 2020.
We understand frustration you may be dealing with right now, but please DO NOT send harassing messages to individuals or businesses you believe to be associated with Royal Bison Co. The owner, Brett Simper, is aware of your situation and will issue your refund as outlined in this letter. Any harassing social media messages to the owner or other individuals or their friends/followers regarding this issue will NOT be answered and your message will be treated as spam. Using the proper communication channels as outlined in this letter (email address or physical mailing address) will ensure we have your information properly in place and prepared for your refund delivery.
You are getting your refund. The scheduled batches of refunds is necessary. We apologize that our scaled back workplace has greatly slowed down our ability to respond to you. If you have not received an email and you're afraid your info is not in our system, we will ensure you get your refund. We believe we have contacted everyone. But if we have not contacted you yet, we will contact you before October 31, 2020 and issue your refund. This issue is already being resolved and you will be receiving a full refund if you have been impacted in some way.
If you feel like your issue has not been resolved before October 31, 2020, you may contact us at royalbisonservice@gmail.com or using the following physical address:
Royal Bison Co. Limited Liability Company
United States Corporation Agents, Inc.
299 S Main St Suite 1300
Salt Lake City, UT 84111
An update regarding our booked weddings in 2021 will be determined in November 2020. If cancellations or postponements are necessary for your 2021 wedding, we will issue a full refund in a timely manner.
Thank you for your patience and understanding.
-Brett from Royal Bison Co