Dear Customer,

Royal Bison Co is no longer in operation and is moving forward with the dissolution process. As of today, I have contacted everyone through an email. Please check your spam folder. If you did not receive an email, and you will be submitting a claim for a refund, please submit your physical mailing address on the form on this page.

I'm aware of misinformation that has been spread about me and my company and would like to address that. I am not accepting bookings, and have not accepted any new bookings for months. I have never booked weddings with the intention of "scamming" people out of money. Any misinformation about this or defamation of character will be documented and shared with my legal representation. I do understand that some are frustrated with a delay in their refund, but there have been circumstances preventing my ability to cover 100% of refunds in a timely manner. No "scam" or "con" has ever been the reason behind refund delays. More information about the delays in some refunds, and the plan to distribute those, is found in this letter. 

All of my affected customers will receive written and digital correspondence in the next 2-3 weeks with further information about what the company's dissolution process means for you. An email has been sent from my company (Royal Bison Co. LLC), and additional correspondence will be sent from a law group (Green Legal Group, P.C.) which is assisting me through this process. More details about what the law group's role in this process are outlined below. Details in this letter are subject to adjustment in the coming days and weeks. 

Please understand: It is and always has been my plan to issue refunds to customers who have been affected by my company's event cancellations, editing cancellations, and eventual complete closure of the business. My plans to get refunds to 100% of affected customers by a specific date did not work, and for that I sincerely apologize. But it has never changed the fact that refunds will be paid to affected customers. The dissolution process does not mean that there will be no refunds issued. It is a formal closure of the business, and it will actually help me facilitate the distribution of the remaining refunds in a way that is satisfactory for both parties.

I am currently working on the final plan to issue refunds to affected customers. This plan will likely result in the distribution of refunds in negotiated installment payments or other satisfactory arrangements. We will receive assistance from Green Legal Group, P.C., who is working with us during this process. The law group will also become the main and final point of contact for all Royal Bison Co customers who need a refund. As mentioned, affected customers can expect a letter and digital correspondence from the law group in the next 2-3 weeks. To ensure that all affected customers are contacted, please submit your physical mailing address on the form provided below. This is a crucial step to ensuring that our legal team can send you the necessary letter and provide you the proper channel to resolve claims.

Refunds only apply to people who have been impacted by my company's event or editing cancellations. If your wedding was never impacted by a COVID-19 related cancellation, your refund claim will be rejected.

I am making every best effort to ensure my business closure happens smoothly and that my affected customers are treated fairly. During this final stage of distributing payments to our affected customers, I am pleading for grace from you. Most of you have been extremely graceful and understanding during this time. For those who have not, I ask you to please refrain from sending messages to my wife Sadie, or to any other person you believe to be associated with Royal Bison Co, especially if your messages include threats of force or include harassment of any kind. Threats and harassment will be taken very seriously and will be documented.

I know that you may not understand, but I have been deeply sorrowful because of the fact that some of you have been waiting for your refunded money. I understand the pain of financial stress. I do not relish in the fact that some refunds from my business have been delayed. Due to the lasting effects of COVID-19 on the national wedding industry and personal effects it had on my business, including the loss of personal property, an increasing amount of insurmountable debt, and now the closure of my business, it has simply been financially impossible to issue refunds to all affected customers in a timely manner. I acknowledge that a letter like this has been overdue, and sending one earlier could have prevented some of the misunderstandings that have surfaced. But I am confident that this plan that we are putting in place will soon help with your concerns and hopefully alleviate financial stresses that you may be feeling if you're experiencing a delay in your refund. I am sincerely working to get it resolved as soon as possible, as outlined with the plans in place in this letter.

Sincerely,

Brett Simper - Owner

Note: the plans outlined in this letter will replace any existing direct lines of communication with me or former employees, including but not limited to phone calls, text messages, social media messages, and emails. The address that was posted on this website previously is no longer an effective means of contacting my business, due to the LLC dissolution process having begun since that time.